The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Custom orders will take more processing time. Asking for a print in an odd size may only take an extra day or so. A commissioned painting from your photo may take several weeks.
Custom orders may only be returned if they can be sold to someone else.
Sales of commissioned paintings are final but you will see photos of the finished product ahead of time and will be sold to you with your approval.
Most prints can be made in custom sizes to fit your space. Please allow extra time for this and measure carefully. Cropping an image to fit a certain size can be tricky and I will send you a proof before printing to make sure it is exactly what you want.
I do not offer gift wrapping , however I can include a card with your message if you are sending a gift.
All our orders are well protected and packed to arrive safely. Unframed Originals and Prints are shipped flat in a clear plastic sleeve, backed by cardboard. They are sandwiched between heavy cardboard that is larger than the print. Shipping costs include the cost of packing materials, not just postage.
Cards are packaged in acrylic sleeves or boxes and packed in bubblewrap or other packing material.
I use your photographs to create a one of a kind drawing or painting based on your specifications. I send you a rough first draft pdf to make sure I am capturing your wishes. On completion, I will send you a pdf of the final art for your approval before the art is shipped.